Orders & help

Let’s get you
taken care of.

Start with how you shopped, or contact Ramee for a hand.

Contact Ramee on Facebook

Open the Ramee Jewel Bombshell page and choose Message.

Find the right place for your order.

I shopped a live

Your live invoice

Open the payment link on your latest invoice to review your claimed pieces, total, shipping, and due date.

Missing an invoice or a piece? Message Ramee with the name you shopped under and the date of the live.

Get invoice help

I ordered online

Your official shop order

Use your order-confirmation email and the account you used at checkout to find your purchase and any shipping updates.

Online checkout orders and live invoices are separate. Your saved pieces here are favorites, not a paid order.

Open Ramee’s official shop

I joined Cachet Edit

Your monthly Edit

Find the current price, billing schedule, gifting options, and warranty information on the Cachet Edit page.

For an existing subscription, start with your official enrollment confirmation and subscription account.

Cachet Edit details

Good to know

A few quick answers.

Where is my package?

Check your shipping email for a tracking link. If you cannot find it, message Ramee with your order or invoice number and the name on your order. Tracking for individual orders is not displayed on this site.

How much is shipping, and when is payment due?

Your live invoice shows the shipping charge and payment deadline for that order. For an online purchase, review shipping at official checkout before paying.

Something arrived damaged or incorrect. What should I do?

Message Ramee with your order number, the piece name, and a clear photo of the issue. Keep the item and packaging while your request is reviewed. For online purchases, also check the help and return instructions in your order confirmation.

Does “Ask Ramee” send her a message?

Ask Ramee is the site’s guided styling experience. For a question about an order or a direct conversation, use the contact link above and message Ramee’s Facebook page.

Can I save a piece for later?

Yes. Open a product and choose Save This Piece, then sign in with ChatGPT if prompted. Find your favorites in My Saved Pieces. Saving a piece does not reserve stock or place an order.

My saved pieces

How do I care for my jewelry?

Put jewelry on after lotion and fragrance. Remove it before swimming, bathing, or exercise, and store pieces separately in a dry place. Follow any care instructions supplied with your specific piece.

Still have a question?

We’re a message away.

Include your order number and shopping name so we can find your purchase.

Contact Ramee